TELL THE WORLD WHAT WENT WRONG AND HOPEFULLY THE WORLD WILL GET BETTER
Always Happy to Help
A few weeks ago I attended a wedding in Paphos and hired a car via Argus Car Hire,
an internet based company based in Dublin.
I had used this company before without any problems but this time things went badly
I deliberately chose a higher priced car on the assumption that I would get a reliable
and newer car and I prepaid the weekly rental to Argus upon completion of the reservation
at a cost of Euros 161.79 Euros. It was supposed to be ‘Volkswagen or up’, whatever
that was supposed to mean.
The rental was with Alamo which was served by Europcar and when I arrived at 9.30pm
and went to collect the car they first had a discussion what ‘ Volkswagen or up’
was supposed to mean and eventually gave me the keys to a Ford Fiesta.
When I found the car it turned out to be a scratched and dented old banger. The remote
locking system was not working, the seats were badly stained and the adjusting handles
for the wing mirrors had lost their handles.
Under normal circumstances I would have gone back and complained but by this time
it was getting on for 10.30 in the evening and my son, who had arrived an hour before
me and had a car from Sixt was waiting for me and consequently picked up the car
and followed my son into Paphos from the airport.
My son’s car was a modern and clean Renault Megane for which he had paid 40 Euros
less than me through a German internet based car hire firm.
When I arrived in Paphos and eventually found my apartment in the dark I stopped
the engine to unload my suitcases only to find that the car would not start again.
I had to leave it in the street outside the apartment.
The next morning I phoned Europcar to complain and after about 3 hours, and another
two phone calls, a mechanic finally arrived and concluded that the car needed a new
battery which he did not have with him and which he said he would have to fetch.
By this time I was really fed up and I requested to have the car changed but he told
me that would not be possible as there was nobody at the airport.
In the end I left him to it and when I got back in the evening I tried the car and
When I drove to the supermarket later that evening I noticed that the radio no longer
worked as the loss of power when fitting the new battery had wiped out the memory
including the code.
My wife is handicapped with Parkinson’s disease and we had intended to explore the
island including a trip up the Troodos Mountains but I no longer had any confidence
in this car in case I broke down again and, in the end, I just used it around Paphos.
Not only did I lose a day when it would not start and I had to mess around for a
mechanic to arrive, it also completely spoilt our holiday.
It was the worst car I ever had as a hire car and clearly was no longer fit for the
purpose and, most certainly, should not have been in a hire fleet of a well known
and what I thought, reputable and reliable car Hire Company.
I have written to Argus Car Hire and sent them all the paperwork and I am currently
awaiting their reply and I have told them that I would not want to take the risk
to book and prepay another car from their website if these are the cars used by the
rental companies they are listing.
Let’s see what they say
Dundrum Business Park
It’s now nearly SIX WEEKS since I wrote to Argus Car Hire and to-date there is no
response - I used to book quite a few cars with them in the past but unless they
get back to me soon it may have been the last time
Whilst we try to ensure that the complaint is truthful and factual we cannot accept
responsibility for the complaint. If you are affected by the complaint and if you
think that the complaint is inaccurate or misleading then please contact us with
supporting details of your objection and we will gladly remove any erroneous part
from this page
The Complaint Shop
Sadly, Argus Car Hire did not get back to me and did not reply.
Today is the 23rd December 2013 and I had no confirmation and no acknowledgement
from this company which means that I could not possibly trust this company again
in the future.
Never again will I book a hire car from these people
They keep sending me their emails on a weekly basis offering me their fantastic deals
but sadly these emails have now been designated as scam and will be swallowed by
my spam filter.
I have also searched the Internet for any other complaints and I was quite astonished
to see the many complaints for this company and for Car Trawler.
So please be warned and check out these companies before you book a hire car and
before you part with your hard earned money.
I know things can go wrong but if they do then any reputable company will try to
put it right but a company which does not respond to any correspondence should most
certainly be avoided.
If they don’t communicate with you when things have gone wrong then don’t use them
and don’t trust them.
NEVER TRUST A COMPANY WHICH DOES NOT RESPOND TO CORRESPONDANCE
Having just returned from Madeira I found the services of the following Car Rental
Company extremely efficient.
Booking my car with them was 50% cheaper than the price quoted to me by Europcar