THE WEBSITE WHICH WILL TELL YOU THE TRUTH ABOUT THOMAS COOK OR
WHY YOU SHOULD NOT BOOK A CRUISE OR HOLIDAY WITH THOMAS COOK
PLEASE TAKE MY ADVICE
DO NOT TRUST THOMAS COOK
Nearly TWO years after I had to cancel a cruise to ALASKA for which I had paid nearly
£3500 to Thomas Cook I found out that NORWEGIAN CRUISE LINE had refunded Cruise Thomas
Cook with an amount of over £800 for unused taxes.
Thomas Cook never told me that they had received this money and it was obvious that
they would not have paid it back to me had I not found out.
After I had found out I wrote to Thomas Cook and asked them to transfer this money
to me and to give me a plausible explanation why they had kept my money WITHOUT telling
They initially did not respond but eventually sent me a cheque for just over £600
with no explanation why they were still holding back the balance.
I wrote a further THREE letters to Thomas Cook which they ignored and they never
responded or explained to me why they did keep that money for nearly TWO years and
why they retained the balance when they eventually paid some of the money back to
I did get it back from Norwegian Cruise Line, which I had taken to the SMALL CLAIMS
COURT, when they decided to settle my claim out of court a week before the court
I am aware that Thomas Cook are in financial difficulties and may not survive for
much longer but this does not give them the right to defraud me and embezzle my
money and I can only assume that they were fully aware of this deceit as they have
consistently refused to provide me with an explanation for this dishonesty.
I would never trust this company again with my money and I would most certainly never
book another holiday with Thomas Cook or any of their associated companies.
DON’T THOMAS COOK IT.
GO ELSEWHERE TO BOOK IT.
IF THEY DON’T PAY YOU BACK REFUNDS WHICH ARE LEGALLY YOURS
The monies they kept and retained were taxes and charges which were never paid out
due to the cancellation of the holiday and as they have never been passed on to the
relevant authorities this money is legally yours, yet Thomas Cook never told me
that they had received that money back from the cruise line.
PLEASE BEAR THIS IN MIND IF YOU HAVE TO CANCEL A HOLIDAY OR A FLIGHT REGARDLESS OF
IF YOU DO NOT GO ON YOUR HOLIDAY THEN THE TOUR OPERATOR OR AIRLINE MUST GIVE YOU
BACK THE AMOUNTS YOU PAID THEM FOR TAXES AND CHARGES WHICH ARE DUE TO AN AUTHORITY
SUCH AS AIRPORTS.
IF YOU DON’T GO THEN YOU DON’T HAVE TO PAY A TAX
IF YOU NEED MORE INFORMATION THEN PLEASE SEND ME AN EMAIL TO
AND I WILL GLADLY SUPPLY YOU WITH ALL THE INFORMATION YOU MAY WANT AND ANSWER ANY
QUESTIONS YOU MAY HAVE AS I DON’T WANT ANYONE ELSE HAVING TO BE TREATED BY THOMAS
COOK AND THEIR LAWYERS AS I HAVE BEEN WHEN ALL I WANTED WAS A CHANGE OF FLIGHTS