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Wetherspoon House

Central Park.

Reeds Crescent.

Watford.

WD24 4QL

Telephone.

01923 477777

Several weeks ago I popped into the George Hotel in Bewdley which is now part of Wetherspoons.

 

They had a special offer advertised at the bar which showed ‘Cod & Chips’ for £2.99 with 75p extra for some peas.

 

I initially had no intention of having a meal but this offer was tempting at the price so I ordered two meals for myself and my wife when I fetched my drinks.

 

Being a trusting person I did not check my change or the receipt and it was not until the evening when I looked at the receipt and found that I had been charged £9.80 for the two meals instead of the £7.48 as advertised on the bar.

 

Assuming that was just an error by the server I wrote a short letter to the manager of the George Hotel and asked him for a refund but regretfully  he never had the common courtesy to reply or send me a refund.

 

If this is Wetherspoon’s customer policy not to respond to customers complaints and if they are so desperate that they deliberately overcharge their customers and ignore any requests for a refund than all I can say is that they should be thoroughly ashamed.

 

I will never trust them again and I will always request and check my receipt in future and should the manager of the George Hotel or any of Wetherspoon’s management read this then I just hope that they will hang their head in shame and  donate the money they failed to return to me to their chosen charity.

Whilst we try to ensure that the complaint is truthful and factual we cannot accept responsibility for the complaint. If you are affected by the complaint and if you think that the complaint is inaccurate or misleading then please contact us with supporting details of your objection and we will gladly remove any erroneous part from this page

The Complaint Shop

 

A NOTE FROM THE EDITOR  This shows once again  how easily customers  and shoppers can be  mislead as the majority  DO NOT check their bills  and do not check the   change they have been  given

Just watch them at the tills  and they all take a handful  of change and  put it into their pocket or  their purse without even looking at it. The fact that they are now all  using barcode readers at the supermarket checkouts does not  prevent of being charged twice for an item.

SO PLEASE BE MORE VIGILANT WHEN YOU ARE OUT AND MAKE SURE THAT YOU ARE CHARGED THE RIGHT AMOUNT AND THAT YOU HAVE RECEIVED THE CORRECT CHANGE