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I went on a short break to Alicante recently and booked a car hire through Travel Republic which
used Holiday Autos. The confirmation I received from Holiday Autos clearly stated
under the paragraph Fuel Conditions “ For rentals of 1 – 5 days a full to full option
is available “ which suited me as I only intended to drive to Benidorm.
However, when I got to the car hire desk at aurigacrown, who are the local agents
for Holiday Autos, I was told that I had to pay for a FULL tank of fuel upon collection
of the vehicle and that I am supposed to bring the car back empty. Despite pointing
out the conditions I had received from Holiday Autos they insisted that I fork out
the money for a full tank, which cost me 65.00 Euros (about £50.00).
When I returned from Spain I wrote to Holiday Autos and requested a refund of 40.00
Euros as the tank was still ¾ full.
I just received the following e-mail from Holiday Autos:
Auriga-Crown’s fuel policy for our customers renting for five days or less is indeed
that the vehicle may be brought back full for a refund of the fuel deposit. I apologise
that Auriga-Crown’s agent advised you incorrectly.
Auriga-Crown have now issued a refund of EUR 37 for the fuel, which will appear on
your next or the following credit card statement.
I am sorry for the inconvenience caused on this occasion and hope that we may welcome
you as a customer in the future.
Re.: Car Rental Voucher Holiday Autos ZUR6345981 I booked a car rental at Alicante Airport which
was confirmed to me on the29th February 2008 as per the above reference number. The
confirmation I received from you stated clearly that for rentals of 1 - 5 days a
full to full fuel option is available and applicable. As I only intended to drive
to Benidorm this was fine and I was happy to return the car with a full tank of fuel. When
I arrived at the car rental desk of Aurigacrown, who are your agents atAlicante airport,
I was told that I must pay for a full tank of fuel as my rental exceeded 3 days.
I pointed out to them that it was confirmed to me that this option was not applicable
unless the rental period exceeded 5 days but they were adamant and insisted that
I pay for a full tank as per the enclosed copy invoice. I was charged 65.00 Euros
and when I returned the car 4 days later the tank was still 3/4 full which added
an approximate amount of at least 40.00 Euros (about £32.00) to my rental charge. I
consider this charge a breach of the rental terms as I would not have booked a hire
car had I been told that I had to purchase a full tank of fuel upon collection of
the car. Under the circumstances I would appreciate it if you would take up this
matter with your agents and I look forward to receiving a refund of at least £30.00
(Thirty POUND) or [euros 40.00 for the charge I was not told until I arrived at the
car hire desk in Alicante.
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