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EUROPCAR

Europcar House

Aldenham Road

WATFORD

WD23 2QQ

 

Please be aware of the new rip-off by Europcar and their new spin-off INTERENT if you hire a car from them in Spain.

 

They will lure you to make your reservation with them by quoting you a very low price but when you get there you will be told that, according to their conditions, you will be charged for a full tank of fuel and that you should bring back the car empty.

 

Whilst this policy is bad enough for your purse as it is virtually impossible to return a hire car with an empty tank they will also charge you, in addition to the full tank of fuel, a refuelling charge of 27.00 Euros.

 

This is a total con, they already gaining the fuel which was left in the tank, they refuse to allow you to bring back the car with a full tank and they then charge you a ridiculous high price to fill in back up.

 

This happened to me in Almeria when they charged me nearly £90.00 in addition to the hire charge.

 

When I complained to their main office in Madrid and questioned the amount they had charged to my credit card  they told me in writing and I quote  .............

 

“we would like to inform you need to add the refuelling service (27 Euro) to the sum you have calculated to arrive at the final  amount charged as full tank option “

 

To add insult to injury they also converted the Euro amount to Pound Sterling at an exchange rate of 1.02 Euros to the Pound at a time when the true exchange rate was about 1.20 Euros.

 

My correspondence to Europcar in the United Kingdom and a further letter to Europcar Spain remain unanswered todate which confirms that they are fully aware that they are cheating and defrauding the clients who rent a car from them.

 

SO PLEASE BE WARNED AND DO NOT RENT YOUR CAR FROM EUROPCAR  OR INTERRENT UNLESS YOU WANT TO BE CHEATED AND CONNED BY THIS COMPANY WHO HASN’T EVEN GOT THE COURTESY TO RESPOND TO CORRESPONDANCE.

 

 

Editors Comment    

 

Hertz Car Rentals in Spain and the Canary Island have also adapted the full fuel tank option for rental periods exceeding three days  but they make it quite clear in their conditions that they will NOT   charge

you a refuelling charge

 

 

 

 

Please check around and compare the charges before you make a reservation with INTERRENT  or EUROPCAR

 

Europcar Pending

THE COMPLAINT SHOP  did send a copy of this page to EUROPCAR in the United Kingdom  prior to its publication and asked them to settle this matter amicably with the complainant but EUROPCAR ignored this request and did not contact us or the complainant.

The conclusion to this must be that EUROPCAR are obviously fully aware that they are deceiving their clients and the COMPLAINT SHOP has got no other option but to advise travellers to avoid this company and go elsewhere.

It is bad enough if you feel conned by this company but if the company does not respond to any correspondence and does not communicate with you then you know that you have no chance of getting any redress if things go wrong.

 

PLEASE READ THE COMPLAINT AND MAKE UP YOUR OWN MIND IF YOU SHOULD

RENT YOUR NEXT CAR FROM EUROPCAR

BUT DON’T FORGET – YOU HAVE BEEN WARNED