IMPORTANT INFORMATION FOR ALL AIR TRAVELLERS WHO HAD THEIR BAGGAGE/LUGGAGE DAMAGED
BY THE AIRLINES.
Following a recent case we must draw your attention to the following facts if your
luggage has been damaged.
Upon arrival at the airport please proceed immediate to the Claims Handlers Office
which is usually situated in the arrivals hall next to the luggage conveyors.
The Claims Handlers must then complete a PIR (property irregularity report) and they
must give you details of the claims procedure i.e. airlines insurers or loss adjusters.
DO NOT LEAVE THE AIRPORT WITHOUT THIS INFORMATION.
When you get home you must then send the PIR and your claim, supported by evidence
of purchase, WITHIN SEVEN DAYS to the address you have been given. DO NOT EXCEED
THIS TIME LIMIT which is specified in the Montreal Convention as your claim will
It is very important that you follow this procedure even if the damage occurs on
the outgoing flight.
YOU CANNOT DELAY IT AND WAIT UNTIL YOU GET HOME
If you don’t have receipts for the damaged baggage then take a picture of your case.
In case the insurers or loss adjusters reject your claim for lack of a purchase receipt
then submit the picture, together with the manufacturers name and the measurement
of the case and request that they pay you the equivalent price of a similar case
or replace the case at their discretion.
A number of insurers or loss adjusters advise you to claim the damages from our travel/home
DO NOT FALL FOR THIS AS THE INSURANCE EXCESS WILL LEAVE YOU OUT OF POCKET
If you have followed the above guidelines and you find that your claim is still being
rejected by the airlines insurers or their loss adjusters then please contact us
and we will be happy to assist you to get your claim settled.