TELL THE WORLD WHAT WENT WRONG AND HOPEFULLY THE WORLD WILL GET BETTER
Always Happy to Help
MARSTON’S INN & TAVERNS
Having been caught out by the above pub chain and having gone to their pubs without
thinking with just 3 people and paid through the nose for the third meal I feel
that this concept of inflating prices to offer a TWO for ONE meal and then charge
the inflated price for the third person (or any uneven number) is a blatant discrimination
of single people.
Late last year I took this matter to Operations Manager Peter Dalzell but he never
had the courtesy to reply and, therefore, I have now decided to publish my letter
in full for all the visitors of this page to see and to decide for themselves i
the TWO for ONE concept can be considered fair when it deliberately punishes single
Here is my letter to Peter Dalzell:
A few weeks ago David Cameron was asked to apologise to John Bercow, the speaker
of the House of Commons, for a rather harmless and quite funny joke which compared
him to the seven dwarfs.
The Walking with Giants Association considered this to be insulting and stereotype
and branded it discriminatory against people with dwarfism.
Every day, our papers are full with stories of discrimination, there is hardly anybody
left in this country which, one way or the other, is not discriminated somewhere,
yet Marton’s Taverns and their Two for One pub chain are one of the biggest offenders
Their offence, blatant discrimination of single people who are deliberately punished
for being single and who are denied the same benefits as couples.
The price structure of the Two for One pubs is purposely and intentionally designed
to cover the price for two meals and, whilst very reasonable for two people eating
together, cannot be considered rational or realistic when applied to one person.
£11.25 for Sunday Lunch for two is a fair price, but £11.25 for ONE person is most
Single people have always been disadvantaged by hotels and tour operators but there
was always a certain amount of justification with the argument that a single room
needs the same amount of cleaning, but they have never charged the price of a double
The gravity of this blatant discrimination was not immediately apparent when these
pubs changed to this method of pricing and for years we had been going out with another
couple on a regular basis to these pubs and thoroughly enjoyed our nights out. The
average bill for the FOUR of us with the drinks came to about £70.00 which was considered
acceptable but, regretfully, one of these friends died suddenly a few month ago cutting
us down to just three people.
We still go out together but our friend, who had lost his wife so tragically, is
now asked by the very pub we used to visit, to pay for a meal for the partner he
no longer got and the only saving for him would be the price of the drinks his partner
would have consumed.
Surely, this cannot be right!
On the wider scale, the same restriction applies to all single people who are asked
to pay double the amount for their food or, if they are not prepared to do so, are
forced to go elsewhere, even if the nearest pub serving food is on their doorstep.
As I said above, this is deliberate discrimination of single people who, by the way,
are mostly older people on a low income, yet they are expected to pay a larger proportion
of their disposable income to Marston’s Inns & Taverns if they want to go there.
Like I mentioned above, it does not affect me, but I feel that I have a duty to do
something about it and I did write to Marston’s a few month ago suggesting that they
follow the lead of other pub chains and introduce a voucher system which would enable
a single person to enjoy a second meal on a different day FREE OF CHARGE. This would
give single people the same playing field as a couple and they still could spend
their money on the drinks when they call again, which surely would benefit the pub
and the brewery.
Even Tesco have recognised this problem with their BOGOF (buy one get one free) offers
and are now giving single customers a voucher for later use, alas restricted by a
Without wishing to repeat myself I must stress that this kind of discrimination should
not be allowed to be continued and I would urge you once again to reconsider my suggestion
of a voucher system or a similar solution to this problem.
I sincerely hope that you will acknowledge my letter and let me know your thoughts
but if you decide to ignore me again then I will have no other option but to enlist
the Express & Star and any other media source willing to listen to me.
My plea with you to do something about this is of no financial gain to me, I am happily
married with a partner, but I feel very strongly for all the single people who are
denied access to your pubs unless they pay a premium price for their food
The Forge - Dudley
The Dog - Harvington
The Sun - Romsley
Bandon Arms - Bridgnorth
Land Oak - Kidderminster
Park Gate - Kidderminster
The Watermill - Kidderminster
If you find that you agree with my view that a voucher system would remove the discrimination
from this pub chain then please support me in my struggle to give single people a
fairer and more reasonable deal.
Or, on the other side if you disagree and you think that I am wrong then I would
also be pleased if you would tell me as to why you think that Marstons Inns & Tavern
are right in charging the inflated prices to single people and uneven numbers of
I will be more than happy to listen to all of you whatever your view may be and maybe
you have even got a better idea than me.
Just click on the envelope and send me an email
Whilst we try to ensure that the complaint is truthful and factual we cannot accept
responsibility for the complaint. If you are affected by the complaint and if you
think that the complaint is inaccurate or misleading then please contact us with
supporting details of your objection and we will gladly remove any erroneous part
from this page
The Complaint Shop
Indirect discrimination occurs when there are provisions, criteria or practices
operating, which have the effect of discriminating against certain groups of people,
by putting them at a disadvantage compared with others, and which cannot be justified