I booked the Valentines Weekend at the Mollington Banastre Hotel and chose to stay
in the ‘Suite’ which was the most expensive room this hotel had to offer.
What I got was a run down, shabby room, right above the kitchen which overlooked
the car park and the main road and even this view was totally obscured by a large
hideous extractor fan.
The furniture was rather tatty, there was an old fashion TV with a remote control
which had no lid to hold the batteries and there was no access to the internet.
In addition to that, the room was unbearable hot and as the radiator had the thermostatic
control missing, it was impossible to turn it off, forcing us to sleep the night
with all the windows wide open.
To add insult to injury, the extractor fan cut in at 5.45 am on Sunday morning making
it impossible to sleep any longer.
I did complain to the receptionist upon checking out but she didn’t seem to be particularly
bothered or interested so I wrote to Books Hotels when I got back and complained.
In all fairness they got back fairly quickly and said they would investigate this
and I just had a letter from the manager of the Mollington Banastre Hotel inviting
me to return to either this hotel or to their sister hotel Crabwell Manor for another
nights bed and breakfast with their compliments, which I will accept.
So watch this space - I will update this page after I been and let you know if it
was any better.
Update: Confirmed my acceptance to stay another night at the Crabwell Manor Hotel
and suggested two dates in March but just had a phone call informing me that the
hotel was fully booked on these 2 days which I find rather puzzling as their own
website (Brook Hotels) and Booking.com show vacancies on both dates.
They suggested that I contact them at a later date but I have requested that they
contact me when there is a vacancy on a Saturday night and I have confirmed this
in writing to Mairead Flynn, the General Manager of the Mollington Banastre Hotel
but as of to-date (April 2011) I am still waiting to hear from her.
We are now in June - not another word from Mairead Flynn but I did receive an email
from a Amit Ummat who is the Sales & Marketing Manager of Brook Hotels and who said
‘You have my hotels listed on your website with complaints’.
How do we respond to these? Many are very old - will you please have them removed
as we have undergone many changes at all my properties. Please advise the procedure.
I did respond and told him what he could do to improve the images of their ‘old’
hotels but he is clearly as bad as his hotels or his managers and he never had the
courtesy of getting back to me.
So here we are, I have now given up on having another FREE weekend stay in Chester
and I have decided to cross off the Brook Hotels from my list of hotels. Its bad
enough that they charge £190.00 a night for a room which is not worth £50.00, I have
been caught out twice now and I won’t risk it again.