TELL THE WORLD WHAT WENT WRONG AND HOPEFULLY THE WORLD WILL GET BETTER
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Why I will never again book a cruise with Norwegian Cruise Line
Late in July 2010, shortly after my wife had been diagnosed with Parkinson’s disease,
we booked a cruise to Alaska on the Norwegian Star with Thomas Cook.
This was the most expensive holiday we had ever booked but as it most probably was
the last time my wife would be able to go on a long haul flight we considered it
worth the money.
We had been told verbally that we would be flying from Birmingham to Newark and onwards
to Seattle and vice versa at the end of the cruise.
The holiday was paid in full and when the confirmation arrived we noticed that it
did not include any flight details.
After contacting Thomas Cookon numerous occasions by email and by phone I finally
had a phone call 12 days before we were supposed to fly out which gave me the flights
which had been booked by Norwegian Cruise Line.
Whilst the outward flights were as advised, the return flights consisted of several
flights which, in total would have taken us nearly two days and two nights to get
We were to leave our cabins in the morning to transfer to Seattle Airport where we
were supposed to wait until 11pm before boarding a flight to Washington, spend about
6 hours in Washington to catch another flight to Newark, wait a further 5 hours in
Newark before catching the final flight to Birmingham, a journey time in excess of
I immediately objected to this itinerary and requested reasonable transit times but
neither Thomas Cook nor Norwegian Cruise would change the flights with Thomas Cook
simply telling me to ‘take it or leave it’
Despite offering to stay a night in Seattle at my cost or to fly back to another
airport in the UK all my pleas fell on deaf ears; they just refused to do anything
In the end, after a long discussion with my wife we decided that a transit time of
nearly two days and two nights, deprived of sleep and hygiene, could be a danger
to our lives and we reluctantly decided not to go on this cruise.
In the end the matter went to the small claims court where Thomas Cook claimed that
they could not be held responsible which left me no other option but to pursue this
matter in yet another court against Norwegian Cruise Line.
Thankfully, after two years of correspondence with the solicitors of Thomas Cookand Norwegian Cruise Line and several court appearances I was offered a settlement
out of court when I had most of my money returned.
The only reason as to why I was able to get my money back was the fact that I never
gave up and it was not until 5 days before the final court hearing that Norwegian
Cruise Line decided not to attend court and settle this matter by mutual agreement
Both, Thomas Cook and Norwegian Cruise Line have behaved totally unreasonable and
objectionable and have showed no sign of sympathy or consideration for their clients
and this is why
I WILL NEVER BOOK ANOTHER CRUISE WITH
NORWEGIAN CRUISE LINE
OR ANOTHER HOLIDAY WITH
OR ANY OF THEIR ASSOCIATED COMPANIES.
I always considered myself I very careful person yet I made the mistake of trusting
these companies that they would actually supply me with what they told me verbally.
The moral to learn from this is that you should never trust anybody unless they actually
give you all the details in writing and if you are ever in a similar position please
make sure that you check out all the information which is fed to you to obtain the
business and make sure that everything is confirmed to you in writing before you
part with your money.
This not only applies to your next holiday it applies to anything you intend to purchase.
MAKE SURE YOU HAVE IT IN WRITING OR WALK AWAY IF THEY MAKE EXCUSES.