TELL THE WORLD WHAT WENT WRONG AND HOPEFULLY THE WORLD WILL GET BETTER
Always Happy to Help
87/ 88 High Street, Birmingham
I have got a problem with Phones4u. It’s a bit of a long story and concerns a contract
I took out with them on the 14th September when they told me that I would get three
cash payments of £90.00, the first payment in three weeks , the second 3 month after
with the third and last payment 3 month after that.
I waited four weeks and when I had no payment I went back to the shop and saw the
guy who had sold me the contract. He told me he had made a mistake and had done two
payments of £60.00, one for December and one the other for March but he agreed to
make up the difference of £150.00 which he would credit to my account over the weekend.
The money was never paid, so a week later I went back again to the shop to complain
that the money had not been paid into my account. The guy I saw told me to sit down
and I waited patiently in the office for about 30 minutes. Nobody came to see me
and when I enquired as to what is going on he then told me that the sales assistant
I had seen previously wasn’t in the office but another guy would sort it out for
I turned round to the guy who was supposed to sort it out, but when he said to me
‘Sorting out what’ I got fed up and told him to forget it and cancel my contract
and I also cancelled my Direct Debit.
When I phoned Phones4u Head Office they told me that canceling the Direct Debit was
not the answer as I would only finish up being blacklisted, but they promised that
they would phone the shop to find out what was going on.
They did phone me back and told me that nobody in the shop was picking up the phone
and that they would be phoning me back later. They never did.
I also phoned Vodafone and asked them to disconnect my number which I no longer intended
to use but they only referred me back to Phones4u and were of no help.
Phones4u just lie to you to get you to sign their contract and I don’t know what
else to do. I shouldn’t have to phone everybody as it is not my fault that Phones4u
are in breach of their contract and have broken their agreement. Please Help
We sent a letter to Phones4u on behalf of Shirley and we asked them to contact Shirley
and sort it out with her and without any further interference from us and we are
happy to say that they have contacted Shirley who has now sent us the following
I would like to thank you. I had the Head Office of Phones4u phone me and they said
they are going to send me the cheque in 14 – 28 days. Hopefully they stick to that.
A NOTE FROM THE EDITOR We would like to add our
for phones4u for sorting out this complaint so quickly -Well Done
Whilst we try to ensure that the complaint is truthful and factual we cannot accept
responsibility for the complaint. If you are affected by the complaint and if you
think that the complaint is inaccurate or misleading then please contact us with
supporting details of your objection and we will gladly remove any erroneous part
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