TELL THE WORLD WHAT WENT WRONG AND HOPEFULLY THE WORLD WILL GET BETTER
Always Happy to Help
I have been a loyal member of the RAC since 1992 and I have always found them to
be efficient and helpful on the few occasions I called them out after a breakdown
of the vehicle I had been driving at the time.
Every year I get my invitation to renew my membership and every year for the last
16 years I sent of my cheque to continue my membership.
This year they sent me my reminder and quoted me a renewal fee of £ 213.00 which
was up by 3.4%, in line with inflation and I nearly sent of my cheque again to renew
it for another year.
Just before I did so I had a quick look at their website and noticed to my astonishment
that they were quoting a membership fee for potential new members of £ 156.25. This
was for the same level of membership which they now call Solution 4.
I dropped them a line and asked them how they can justify a 36% higher membership
fee for loyal customers such as me and they came back to me with the following explanation
which, as you can see, also included an extra month membership at no extra cost.
Thank you for your recent letter concerning your membership of RAC. I appreciate
your concerns with regard to the prices which are available to new members when joining
through our website. These have been noted and forwarded to the relevant department. The
offer on our website is there as an incentive for new members to join. This offer
is only available on joining and would not be available on subsequent renewals. By
new members joining we are able to invest and improve the quality of the service,
which we provide. We hope that the majority of people who join willrecognise the
high quality of service, which we offer and continue with their membership because
of this. In addition, I have arranged for your membership for 2008-2009 to be extended
by a month until 12 March 2009. I hope this has clarified the situation and that
you will continue your membership with RAC. Yours sincerely Beth Khawbung RAC Customer
UK Breakdown cover
Membership level Roadside & Recovery at Home Onward Travel Personal Based
Customer Services RAC House Great Park Road Bradley Stoke Bristol BS32 4QN
Editors Comment Please take note you members of the RAC, AA or any other Organisation
where you pay a membership fee. Don't just write out a cheque or pay by Credit/Debit
Card, have a look at their website and/or at other Service Providers and see what
they charge and question it if you find the same Service cheaper elsewhere. As you
can see, it definitely pays to shop around and compare the prices and don't forget,
that if you sign a Direct Debit Agreement or a continuous Credit/Debit Card agreement
they will just help themselves to your money and once they got it you might have
a struggle to get it back
The problem with annual membership agreements does not only apply to Motoring Organisations,
it also applies to Service Agreements as offered by British Gas Home Serve or Car
Insurances to name just a few. Shop around and don't hesitate to change if you can
find it cheaper elsewhere
Maybe you should try
I still was not too happy about it and I left it to ponder over whether to renew
it or not when I had a phone call from their Customer Services Department reminding
me that I had not renewed my membership.
I took this opportunity to have another moan about a 36% higher fee for existing
members and, without much hesitation or prompting, the young lady on the other end
offered to renew my membership at the same price as they had quoted on their website
for new customers.
I saved myself £ 56.75 and I accepted as I was and have always been quite happy with
their service but please note that this was only possible because I had never signed
a Direct Debit Agreement or a continuous Credit Card Agreement.
Whilst we try to ensure that the complaint is truthful and factual we cannot accept
responsibility for the complaint. If you are affected by the complaint and if you
think that the complaint is inaccurate or misleading then please contact us with
supporting details of you objection and we will gladly correct or remove any erroneous
part from this page.