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Round Oak

Crown Carveries

22 Merry Hill
Brierley Hill
DY5 1SE

On a recent visit to the Round Oak in Brierley Hill we found, to our disappointment, that all they had left on their carvery was turkey. By the time we found out we already had a drink and it was too late to go somewhere else so the three of us had no other choice.

They  got little cards printed asking their customers to tell them how they were doing so I sent one of them to their parent company in Birmingham and told them that we were rather disappointed to find that instead of the three different roast they were advertising they only had the turkey for sale.

It wasn’t really a complaint, more like a comment but within a rather short time I had a phone call from the manager of the Round Oak apologising for their shortcomings and inviting us back for a complimentary meal with free drinks.

We took up the invitation and they offered us a 3 course meal with complimentary drinks and I would like to take this opportunity to thank Crown Carveries and their parent company Mitchells & Butler for an excellent service. My thanks also goes to the manager and the staff of the Round Oak in Brierley who looked after us.

Well done, this is a prime example of excellent customer relationship, something a lot of companies lack these days and I am more than happy to recommend the Round Oak and Crown Carveries to all the people I know and to all the ones who read this page.

 

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